At KAUR JEWELLERY LTD, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please read the following policy carefully before requesting a return or exchange.
Return Eligibility
You may request a return within 30 calendar days of receiving your order.
To be eligible for a return, the item must:
Be unused, unworn, and in its original condition.
Be returned with all original packaging, accessories, and tags (if applicable).
Show no signs of damage caused by misuse, improper handling, or normal wear and tear.
Be accompanied by proof of purchase or your order number.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
For hygiene, safety, or product integrity reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:
Earrings that have been worn or opened.
Personalized or customized jewelry.
Gift cards or promotional items.
Items marked as Final Sale or Non-Returnable at the time of purchase.
If you are unsure whether your item is eligible for return, please contact our customer support team before sending it back.
Exchanges
We accept exchange requests for eligible items, subject to product availability.
If the requested replacement item is unavailable, you may choose to:
Receive a refund (if eligible), or
Select another item of equal value, or
Pay or receive the price difference if exchanging for an item with a different price.
Exchange requests should be submitted within 30 calendar days of delivery.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
Your order number.
A brief description of the problem.
Clear photographs of the item.
Photos of the packaging (if applicable).
After reviewing your request, we will provide appropriate assistance, which may include a replacement, exchange, or refund where applicable.
How to Request a Return
To initiate a return, please contact our customer support team before sending your item.
Please include:
Your full name.
Order number.
Email address used for the purchase.
Reason for the return.
Photos of the item if the return is related to damage or a product issue.
Once your request has been reviewed and approved, we will provide return instructions.
Please do not send items back without prior authorization, as this may delay processing.
Return Shipping
Unless the return is due to our error (such as an incorrect, damaged, or defective item), customers are generally responsible for the cost of return shipping.
We recommend using a shipping service that provides tracking, as KAUR JEWELLERY LTD cannot be responsible for returns lost during transit.
Refund Processing
After your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved:
Your refund will be issued to the original payment method used for the purchase.
Refunds are generally processed within 5–10 business days after approval.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless required by applicable law or if the return is due to our error.
Order Cancellations
Orders may be cancelled only if they have not yet entered processing or been shipped.
If you wish to cancel your order, please contact us as soon as possible.
Once an order has been processed or dispatched, cancellation may no longer be possible.
Refused Deliveries
If a shipment is refused by the customer or returned due to an incorrect shipping address, failed delivery attempts, or failure to complete customs clearance, additional shipping or handling fees may be deducted from any eligible refund.
Lost Return Shipments
If you are returning an item, please retain your shipping receipt and tracking number until your return has been successfully received.
KAUR JEWELLERY LTD is not responsible for return packages lost or damaged during transit.
Consumer Rights
Nothing in this Returns & Exchanges Policy limits or excludes any rights that you may have under applicable consumer protection laws.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us.
