Welcome to our Frequently Asked Questions page. We’ve answered some of the most common questions about shopping with KAUR JEWELLERY LTD. If you need further assistance, please don’t hesitate to contact our customer support team.
1. Where is KAUR JEWELLERY LTD located?
KAUR JEWELLERY LTD is a United Kingdom registered company.
Our registered address is:
12 Bushmore Road
Birmingham
England
B28 9QX
United Kingdom
2. How can I contact customer support?
You can reach our customer service team using the following contact information:
We aim to respond to all customer inquiries as promptly as possible during normal business hours.
3. What products do you sell?
We specialize in fashionable women’s jewelry, including:
Necklaces
Earrings
Rings
Bracelets
Jewelry Sets
Pendants
Everyday Accessories
Gift Collections
Our collections are carefully selected to combine modern trends with timeless elegance.
4. How do I place an order?
Shopping with us is simple:
Browse our collections.
Add your favorite items to your shopping cart.
Proceed to checkout.
Enter your shipping information.
Complete your payment securely.
Receive an order confirmation by email.
5. What payment methods do you accept?
We accept secure online payments through supported payment providers. Available payment methods may include:
Visa
Mastercard
American Express
Discover
Apple Pay (where available)
Google Pay (where available)
Other secure payment methods displayed during checkout
The payment options available may vary depending on your country or region.
6. Is my payment information secure?
Yes.
We use secure payment processing and industry-standard encryption technology to help protect your personal and payment information.
KAUR JEWELLERY LTD does not store your complete payment card information on our website.
7. How long does order processing take?
Most orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed during weekends, holidays, or promotional periods may require additional processing time.
8. How long does shipping take?
Estimated delivery times are:
United Kingdom: 3–7 Business Days
Europe: 5–12 Business Days
United States: 7–15 Business Days
Canada: 7–15 Business Days
Australia & New Zealand: 8–18 Business Days
Other International Destinations: 10–20 Business Days
Actual delivery times may vary depending on the destination and shipping carrier.
9. Do you ship internationally?
Yes.
We ship to many countries and regions worldwide. Shipping availability depends on your delivery address and local shipping regulations.
10. Will I receive tracking information?
Yes.
When tracking is available, you will receive a shipping confirmation email containing your tracking number once your order has been dispatched.
Please allow up to 48 hours for tracking information to become active.
11. Can I change or cancel my order?
If your order has not yet entered processing, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
12. What should I do if my order arrives damaged?
If your package arrives damaged, please contact us immediately and include:
Your order number
A description of the issue
Clear photographs of the damaged item and packaging
We will review your case and work toward an appropriate resolution.
13. What if my package is delayed?
Delivery times are estimates and may occasionally be affected by:
Customs inspections
Weather conditions
Public holidays
Carrier delays
High shipping volumes
If your order is significantly delayed, please contact us and we will assist you.
14. Do I have to pay customs duties or import taxes?
International orders may be subject to customs duties, VAT, import taxes, or other local government charges.
These fees are determined by your country’s customs authorities and are generally the responsibility of the customer unless otherwise stated during checkout.
15. What is your return policy?
If you are not completely satisfied with your purchase, you may request a return in accordance with our Return & Refund Policy.
Please review our Return & Refund Policy page for complete eligibility requirements and return instructions before sending any items back.
16. How long does it take to receive a refund?
Once your returned item has been received and inspected, approved refunds are typically processed to the original payment method within several business days.
The exact time for the funds to appear in your account depends on your payment provider or financial institution.
17. What if I receive the wrong item?
If you receive an incorrect item, please contact us as soon as possible with:
Your order number
Photos of the received item
A brief explanation of the issue
Our support team will work with you to resolve the problem promptly.
18. How should I care for my jewelry?
To help maintain the beauty of your jewelry:
Store jewelry in a clean, dry place.
Avoid direct contact with perfumes, lotions, and chemicals.
Remove jewelry before swimming, bathing, or exercising.
Clean gently with a soft cloth.
Store pieces separately to minimize scratches.
Proper care will help preserve the appearance of your jewelry over time.
19. Do you offer gift options?
Gift availability may vary by product and season.
Please check the product page or contact customer support if you require assistance with gift purchases.
20. How can I stay updated on new collections?
You can visit our website regularly to discover our latest collections, seasonal arrivals, and special promotions.
Still Need Help?
If your question is not answered above, we are happy to assist you.
