We understand how important it is to stay informed about your order. This page provides information on how to track your shipment and what to expect throughout the delivery process.
Track Your Order
If your order has been shipped, you can track its delivery using the tracking number provided in your shipping confirmation email.
Please enter your tracking number into the tracking tool provided on this page (or the tracking page linked in your shipping confirmation email) to view the latest shipping status.
Please note that it may take up to 48 hours after shipment for tracking information to become available.
Order Processing
Before your package is shipped, every order goes through our processing procedure.
Processing Time: 1–3 business days
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email.
Shipping Status Guide
Your order may display one of the following tracking statuses:
Order Confirmed Your order has been successfully received and payment has been confirmed.
Processing Your order is currently being prepared for shipment.
Shipped Your package has been handed over to the shipping carrier.
In Transit Your shipment is on its way to the delivery destination.
Out for Delivery Your package is with the local delivery driver and is expected to arrive soon.
Delivered Your package has been successfully delivered.
Estimated Delivery Times
After processing, estimated delivery times are:
Destination
Estimated Delivery
United Kingdom
3–7 Business Days
Europe
5–12 Business Days
United States
7–15 Business Days
Canada
7–15 Business Days
Australia & New Zealand
8–18 Business Days
Other International Destinations
10–20 Business Days
Delivery times are estimates only and may vary depending on customs clearance, carrier operations, weather conditions, and other factors beyond our control.
Tracking Not Updating?
If your tracking information has not updated, please consider the following:
Tracking may take up to 48 hours to become active after shipment.
Shipping carriers may not update tracking information every day.
International shipments may experience temporary pauses while passing through customs.
Delivery updates may be delayed during holidays or periods of high shipping volume.
If your tracking has not changed for several days, please contact our customer support team for assistance.
Lost or Delayed Shipments
If your package appears to be significantly delayed or lost during transit, please contact us with your:
Order number
Full name
Email address used for the purchase
Tracking number (if available)
We will work with the shipping carrier to investigate the shipment and provide further assistance where possible.
Need Assistance?
If you have any questions regarding your order or shipment, our customer support team is here to help.
We appreciate your patience and thank you for choosing KAUR JEWELLERY LTD. We are committed to providing a reliable shopping experience from checkout to delivery.
