Thank you for shopping with KAUR JEWELLERY LTD. We are committed to processing and delivering your order as efficiently as possible. Please review our shipping policy below for important information regarding order processing, delivery, and shipping procedures.
Order Processing
All orders are processed after payment has been successfully authorized and verified.
Processing Time: 1–3 business days
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak shopping periods, promotional events, or holidays, processing times may be slightly longer.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information (where available).
Shipping Destinations
We currently ship to customers in many countries and regions worldwide.
If we are unable to deliver to your location, you will be notified before your order is processed or shortly after your purchase.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
Region
Estimated Delivery Time
United Kingdom
3–7 Business Days
Europe
5–12 Business Days
United States
7–15 Business Days
Canada
7–15 Business Days
Australia & New Zealand
8–18 Business Days
Other International Destinations
10–20 Business Days
Please note that these delivery estimates are provided as general guidelines and are not guaranteed.
Shipping Costs
Shipping charges are calculated during checkout based on the destination, shipping method, and order value.
From time to time, we may offer free shipping promotions on qualifying orders. Any applicable shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information whenever tracking is available from the shipping carrier.
Please allow up to 48 hours for tracking information to become active after shipment.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other government fees may apply depending on your country’s regulations.
These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.
KAUR JEWELLERY LTD has no control over these fees and cannot predict the amount that may be charged.
Delivery Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
Customs inspections
Severe weather conditions
Airline or transportation delays
High shipping volumes
Public holidays
Carrier operational issues
Natural disasters or force majeure events
We appreciate your patience should unexpected delays occur.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, your order may be delayed, returned, or undeliverable.
If you notice an error in your shipping information, please contact us as soon as possible before your order has been dispatched.
Once an order has shipped, we cannot guarantee that address changes can be made.
Lost or Damaged Packages
If your package appears to be lost during transit or arrives damaged, please contact our customer support team promptly.
We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.
Please retain all original packaging and provide photographs if your package arrives damaged.
Failed Delivery Attempts
If delivery cannot be completed because:
the recipient is unavailable,
the delivery address is incorrect,
customs clearance is not completed,
or the package is refused,
the parcel may be returned to us by the shipping carrier.
Additional shipping charges may apply if reshipment is requested.
Order Changes and Cancellations
Orders may only be modified or cancelled before they have entered processing.
Once an order has been processed or shipped, we are generally unable to make changes or cancel the shipment.
Please contact us immediately if you need assistance with your order.
Multiple Shipments
In certain circumstances, items within the same order may be shipped separately depending on inventory availability or warehouse location.
If this occurs, you will receive separate shipment notifications when applicable.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us.
